Return Policy

Due to the unique nature of hand-painted models, we do not accept returns.

On consigned models, we take great care to describe any condition issues we see during inspection and include multiple photos that you can mouse over to view at zoomed-in levels.  We have a stellar reputation for honesty in the collecting community, so you can buy with confidence. 

On new models straight from the manufacturer, variations are to be expected and are often sought-after by collectors.  Breyer does not consider these slight differences in production and paint to be flaws, so unless we see actual damage to the model, we agree with them and ship each as it arrives here.

For health considerations, we cannot accept returns on apparel items.

Gift Cards are non-refundable. They may be transferred at buyer's discretion, but no warranty is made by Triple Mountain Model Horses that gift card codes that have been transferred will still be valid or work properly.

For orders fully paid but not yet shipped, we can cancel and refund products upon written request (you can use our contact form or email eleda@triplemountain.com).  There is a restocking fee of 20% for all canceled items.

For our International customers: Be aware that your country may assess Customs Fees for the import of items from the United States. Any such fees are the responsibility of the buyer and Triple Mountain Model Horses neither sets the fees nor has any way to predict what, if any, fees your country will attach. If additional fees are a concern, we recommend that you contact your country's Customs Office for more information.  International shipping cannot be insured against transit damage or loss. By ordering through our Service, you agree that any damage or loss which occurs in transit is not the responsibility of Triple Mountain Model Horses.

Items purchased using our payment plan (currently called "Lay-Buys"as of January, 2021) cannot be refunded due to the nature of the payment plan's security settings.  Canceling the order will result in loss of the item(s) with no refund. For more information on our payment plan, please see our Payment Plan terms page.