Shipping policy

Last updated: November 6, 2026

Thank you for shopping with Triple Mountain Model Horses. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible, usually the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

If you have ordered Advance Sale items, their item page on our site will show their estimated arrival date to Triple Mountain from the manufacturer.  We will begin shipping Advance Sale items as soon as they arrive, and you'll be sent an email with a tracking link when we print your shipping label.

If we're notified by the manufacturer of a delay to the estimated arrival date, we'll post an update to the item's page on our site, so you can check anytime for a reminder/update on the expected arrival date to us. 

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, shipment box size & weight, and selected shipping method.  We only keep as much as is needed to ship your order, and if we can ship for less than our system charged, we refund the difference (when it's over $1) when we print your shipping label. [Note that depending on your payment type, it may take a couple of days for the refund to show on your bank / card statement.

International (non-US destination) orders

For orders shipped outside of the United States, taxes, duties, and import fees may apply, per your country's laws.  These charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in your country. These charges are determined by your country's customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Albania, Andorra, Argentina, Armenia, Australia, Austria, Belarus, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands, Finland, France, French Guiana, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, India, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Réunion, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Türkiye, Ukraine, United Kingdom, United States, Uruguay, Vatican City, Venezuela, and Åland Islands.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.  Once the order has shipped, we are not able to change the address on the shipment.  

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.  Item cancellations will incur a 20% restocking fee.

Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.  [Note that depending on your bank/payment card, it may take 3-4 business days for them to show the refund on your statement.]

Questions?

Contact our team at eleda@triplemountain.com or use the contact details in our contact information policy.