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Return Policy

We offer a simple return process for new, unopened items.  Return shipping is even free to the contiguous U.S.! Should you need to return an item in this category, simply contact us via our Contact Form and we'll email you a USPS return label.  

Due to the unique nature of retired models, we do not accept returns on those. For this reason, we take great care to describe any condition issues we see during inspection and include multiple photos that you can mouse over to view at zoomed-in levels.  We have a stellar reputation for honesty in the collecting community, so you can buy with confidence.

Gift Cards are non-refundable. They may be transferred at buyer's discretion, but no warranty is made by Triple Mountain Model Horses that gift card codes that have been transferred will still be valid or work properly.

For our International customers: Be aware that your country may assess Customs Fees for the import of items from the United States. Any such fees are the responsibility of the buyer and Triple Mountain Model Horses neither sets the fees nor has any way to predict what, if any, fees your country will attach. If additional fees are a concern, we recommend that you contact your country's Customs Office for more information.  International shipping cannot be insured against transit damage or loss. By ordering through our Service, you agree that any damage or loss which occurs in transit is not the responsibility of Triple Mountain Model Horses.  Returns on new, unopened items shipped internationally will be accepted, but unfortunately we cannot cover the shipping cost to return them.