|While it's impossible to offer free shipping because our profit margin is pretty small (most items are consigned to us, so we only make commission on their sale), we're always looking for ways to make shipping cheaper for you. Here are some of the things we do:||
Automatic shipping rebates - If we're able to ship your order for less than our site calculated by $5 or more, we'll automatically refund you the difference!*
Automatic shipping upgrades - If you paid for Parcel Post and we find we can ship your order by Priority Mail for around the same price, we'll upgrade it Priority so you get it sooner.
"Hold Your Horses" Program - This is unique to Triple Mountain and is very popular with our collectors! Since shipping multiple items is always cheaper than shipping several items separately, we're happy to hold your order here so that you can add to it. Here's how it works:
When you place your order, if you don't need to receive your models immediately, you can choose "Hold Your Horses" as the shipping method at checkout. You'll pay just the price of your models for now, and we'll give them a special place on our Hold Shelves with your name on them. Then you can continue to place orders over the next few weeks or months, adding to your Hold Herd each time. When you're ready for everything to ship, email us at firstname.lastname@example.org. We'll pack everything together and email you a shipping invoice for the shipment. Once that's paid, your herd will ship right out. (Using the code generates the phrase "free shipping" at checkout; actually it's deferred shipping, but since you're not paying shipping at the time of order, it shows as "free.")
This program is particularly popular with our international customers and West Coast US customers, where shipping small orders is pricey. We have saved our customers thousands of dollars in shipping already with our Hold Your Horses Program!
Hold Your Horses Program stipulations:
Items may be kept on hold in the program for up to six months. After six months, if you have not contacted us to request a shipping invoice for your herd, we will attempt to reach you via the email address you entered on our website. If we are unsuccessful at reaching you within 14 days, orders may be considered forfeited and restocked, with no refund given. (This is to prevent people from reserving models so that others can't buy them, and then not following through with the purchase.) If the shipping invoice you request goes unpaid for 3 days, the same policy will apply. We hope to never have to invoke these protocols. If you are actively adding to your Hold Herd, or contact us to ask us to Hold them longer, we may be willing to do so on a case-by-case basis. We will never cancel your orders without first emailing the address we have on file and giving you time to respond, so be sure your email address is entered correctly and that emails from the domain triplemountain.com are white-listed (or just email us for a shipping invoice within 6 months of ordering). :-)